Toppl

BUILT FOR MODERATE CHEWERS
Our best-selling customizable puzzle and treat toy is designed to be filled with a dog's favorite kibble or treats. Toppl's soft, rounded inner 'teeth' contain a contoured cavity to hold treats in place until your dog nudges them out. To change up the challenge, simply connect the XL and Large or Small and Large together.

Toppl is the viral, best-selling puzzle toy that doubles as a slow feeder. Its inner teeth holds kibble in place, making mealtime more engaging. Fill with kibble and dog-safe liquids, then freeze for an extra challenging treat. When the slobber builds up–just toss it in the dishwasher!

Pair with Toppl Stopper to block Toppl's side hole to keep liquids safely inside.

Ordering / Shipping / Returns

 Shipping Costs*

Orders ship for $6.99 with the following exceptions:

• Overweight shipping costs will be reflected at checkout.
• Orders over $299 Ship Free (exclusions apply).

Where can you ship?

We ship to locations in the Continental United States. Excluding Alaska.

How long will it take for my order to arrive?

• Orders take 2-4 business days to process
• Shipping typically takes 4-10 business days dependent on destination.

Additional Shipping Details:

• Some products, like Made to order or personalized items, may require extended ship times. This will be noted in the product description details.
• We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails.  Backordered items can be cancelled without penalty if the item has not shipped. 

Express Shipping:

We do not offer express shipping at this time

Tracking your Order

If you have established an account email and password, track your order status  at Customer Login.

or, Contact Us  

If your order status says unfulfilled, that means it is in process. When your order ships, the status of your order will show fulfilled and you will receive a shipping confirmation email.  

When an order is submitted it is finalized and may not be able to be cancelled and any associated shipping costs become the buyers responsibility.

 Ordering Agreement

 By submitting orders with us, you agree to our return and exchange policies. 

We reserve the right to modify policies at any time without notice. While we make every effort to keep information accurate, we are not responsible for typographical errors.

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 Return Policy

Return Policy
Return of products deemed in unused, resellable condition including all packaging and parts are accepted up to 30 days after your item is recieved when the policies below are followed. Returns are subject to a restocking fee of 25% of the item's purchase price. All shipping and handling fees are non-refundable and return shipping is the responsibilty of the consumer. See Exceptions Below

• Use the contact us form and we will reply with the return shipping address and a Return Authorization Number. Please provide name on the order, ship to address and the order number if possible.
• Any errors in your order - contact us within 10 day- we will make it right. 
• If damaged, you must contact us within 10 days after delivery. We may reship the item at no cost when a clear photo of the damage is provided.
• Unfortunately, failure to contact us within 20 days from your purchase, returns are not eligible for a refund. 

Refund Exceptions:

• Any Products not stocked which have been custom made for your order and anything personalized.
• Items not in original packaging or items not in new condition, including  showing signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.) 
• Any item returned without a return authorization (RA). 
• Any item returned more than 60 days after order placed.
• Due to sanitary concerns, bedding, carriers, toys, apparel and ingestables cannot be returned for any reason

Return Shipping
  Use the contact us form and we will provide the returns address and a Return Authorization Number. Ship the item and record the Return Authorization Number on the shipping label near the shipping label. Return shipping is the responsibilty of the consumer. Contact us with the return tracking number can speed your refund. Shipping costs are non-refundable. If we provide a return label, processing costs will be deducted from the refund. Damage or loss in return shipping is the responsibility of the customer. For your protection, you may want to use a traceable shipping service or purchase shipping insurance.

Refund Processing
Refunds are processed after the item is returned and confirmed in New  (resellable) condition. Contact Us with any concerns.

Exchanges (if applicable)

We happily replace items for defective, damaged or wrong item received.  Contact us for any return instructions.

Any incomplete or inaccurate shipping address provided at time of purchase is the responsibilty of the purchaser. If delivery issues occur we will do everything we can to help. If additional expenses are incured due to address errrors, is the responsibily of the purchaser.