Ordering / Shipping / Returns
Orders ship for $6.99 with the following exceptions:
- Overweight shipping costs will be reflected at checkout.
- Orders over $299 Ship Free (exclusions apply).
Where can you ship?
We ship to locations in the Continental United States. Excluding Alaska.
How long will it take for my order to arrive?
- Orders take 2-4 business days to process
- Shipping typically takes 4-10 business days dependent on destination.
Additional Shipping Details:
- Some products, like Made to order or personalized items, may require extended ship times. This will be noted in the product description details.
- We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails. Backordered items can be cancelled without penalty if the item has not shipped.
We do not offer express shipping at this time
Tracking your Order
If you have established an account email and password, track your order status at Customer Login.
or, Contact Us
If your order status says unfulfilled, that means it is in process. When your order ships, the status of your order will show fulfilled and you will receive a shipping confirmation email.
When an order is submitted it is finalized and may not be able to be cancelled and any associated shipping costs become the buyers responsibility.
By submitting orders with us, you agree to our return and exchange policies.
We reserve the right to modify policies at any time without notice. While we make every effort to keep information accurate, we are not responsible for typographical errors.
- Use the contact us form and we will reply with the return shipping address and a Return Authorization Number. Please provide name on the order, ship to address and the order number if possible.
- Any errors in your order - contact us within10 day- we will make it right.
- If damaged, we typically reship the item at no cost when a clear photo of the damage is provided.
- Products which have been custom made for your order including personalization.
- Items not in original packaging or items not in new condition, including showing signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
- Any item returned without return authorization.
- Any item returned more than 60 days after order placed.
Reach out through the contact us form and we will provide the returns address and a Return Authorization Number. Ship the item and record the Return Authorization Number on the shipping label or, on the box near the shipping label. Contact us with the return tracking number can speed your refund.
Shipping costs are non-refundable. Damage or loss in return shipping is the responsibility of the customer. For your protection you may want to, use a traceable shipping service or purchase shipping insurance.
Refunds are processed after the item is returned and confirmed in New (resellable) condition. Contact Us with any concerns
Exchanges (if applicable)
We only replace items for defective, damaged or wrong item received. Contact us for any return instructions.