Shipping policy
Ordering / Shipping
Tracking your Order
If you have established an account email and password, track your order status here .https://officialdoghouse.com/account/login?return_url=%2Faccount
or Contact Us https://officialdoghouse.com/pages/contact-usx
If your order status says unfulfilled, that means it is in process. When your order ships, the status of your order will show fulfilled and you will receive a shipping confirmation email.
When an order is submitted it is finalized and may not be able to be cancelled and any associated shipping costs become the buyers responsibility.
Shipping Costs*
Orders ship for $6.99 with the following exceptions:
- Overweight shipping costs will be reflected at checkout.
- Orders over $299 Ship Free (exclusions apply).
Where can we ship?
We ship to locations in the Continental United States. Excluding Alaska.
How long will it take for my order to arrive?
- Orders take 1-2 business days to process
- Shipping typically takes 3-10 business days dependent on destination.
- Unexpected delays will be notified via contact email provided at checkout.
Additional Shipping Details:
- Custom-crafted products may require extended ship times. This will be noted in the product description details.
- We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails. Backordered items can be cancelled without penalty if the item has not shipped.
- Extended ship times may be noted in the product description details when applicable.
Express Shipping:
We do not offer express shipping at this time
Ordering Agreement
By submitting orders with us, you agree to our return and exchange policies.
We reserve the right to modify policies at any time without notice. While we make every effort to keep information accurate, we are not responsible for typographical errors