Ex. Wide Aqua Plaid Collar

Aqua Plaid Wide Dog Collar

These hand crafted one and one half inch wide Collars are created by American Artisans and available in standard or limited choke type collars.

• Standard collars feature a military grade molded buckle.
• All collar type feature a Brass Ring for tags and leash attachment.
• Optional Match 5 foot leash with brass hardware
• American made to order
• Custom Crafted by Up Country^® 

STANDARD: Medium and up are 1.5" wide

• Medium   adjustable for necks 12-18"
• Large        adjustable for necks  15-21"
• X-Large    adjustable for necks 18-24"
• XX-Large  adjustable for necks 21-27"

 Martingale:

• Medium 1" w X 14 to 19" neck
• Large     1"w X  18 to 23" neck
• XLarge  1"w X 20 to 25" neck
• Optional matching lead
• USA Made

Advantages of a Martingale 

Martingale collars are helpful for training.
The martingale collar tightens slightly if the dog pulls on the leash, but not so much where it will choke the dog or harm his neck in any way. If you prefer to give your dog slight tugs on the leash while working on leash manners, the martingale is a nice option.
Dogs that are still learning good leash manners are also more likely to pull or try to twist out of their collars when they see other dogs and other distractions. As mentioned above, the martingale collar is a good tool to prevent your dog from slipping out of his collar.
 They’re gentler than a choke collar or prong collar.
The martingale collar allows you to give slight corrections if you’d like, but it is much gentler than a choke (or slip) collar or a prong/pinch collar. This makes it a nice option for a variety of dogs, even puppies or senior dogs.
 dog. 

Precautions:

The d-ring that connects to the lead can catch onto something, causing the collar to choke a dog if no one is available to release the tension. For this reason, you should remove the collar if you put your dog in a crate. You can keep the collar on when your dog wanders around the house, but you should weigh the risk of choking against the possibility that your dog could accidentally escape from your home without its collar.

Ordering / Shipping / Returns

 Shipping Costs*

Orders ship for $6.99 with the following exceptions:

• Overweight shipping costs will be reflected at checkout.
• Orders over $299 Ship Free (exclusions apply).

Where can you ship?

We ship to locations in the Continental United States. Excluding Alaska.

How long will it take for my order to arrive?

• Orders take 2-4 business days to process
• Shipping typically takes 4-10 business days dependent on destination.

Additional Shipping Details:

• Some products, like Made to order or personalized items, may require extended ship times. This will be noted in the product description details.
• We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails.  Backordered items can be cancelled without penalty if the item has not shipped. 

Express Shipping:

We do not offer express shipping at this time

Tracking your Order

If you have established an account email and password, track your order status  at Customer Login.

or, Contact Us  

If your order status says unfulfilled, that means it is in process. When your order ships, the status of your order will show fulfilled and you will receive a shipping confirmation email.  

When an order is submitted it is finalized and may not be able to be cancelled and any associated shipping costs become the buyers responsibility.

 Ordering Agreement

 By submitting orders with us, you agree to our return and exchange policies. 

We reserve the right to modify policies at any time without notice. While we make every effort to keep information accurate, we are not responsible for typographical errors.

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 Return Policy

Return Policy
Return of products deemed in unused, resellable condition including all packaging and parts are accepted up to 60 days after your item is purchased when the policies below are followed. Returns are subject to a restocking fee of 20% of the item's purchase price. All shipping and handling fees are non-refundable and return shipping is the responsibilty of the consumer. 

• Use the contact us form and we will reply with the return shipping address and a Return Authorization Number. Please provide name on the order, ship to address and the order number if possible.
• Any errors in your order - contact us within 10 day- we will make it right. 
• If damaged, you must contact us within 30 days,We may reship the item at no cost when a clear photo of the damage is provided.
• Unfortunately, failure to contact us within 30 days of your purchase is not eligible for a refund. 

Refund Exceptions:

• Products which have been custom made for your order including personalization.
• Items not in original packaging or items not in new condition, including  showing signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.) 
• Any item returned without a return authorization (RA). 
• Any item returned more than 60 days after order placed.
• Due to sanitary concerns, bedding, carriers, toys, ingestables cannot be returned for any reason

Return Shipping
  Use the contact us form and we will provide the returns address and a Return Authorization Number. Ship the item and record the Return Authorization Number on the shipping label near the shipping label. Return shipping is the responsibilty of the consumer. Contact us with the return tracking number can speed your refund. Shipping costs are non-refundable. If we provide a return label, processing costs will be deducted from the refund. Damage or loss in return shipping is the responsibility of the customer. For your protection, you may want to use a traceable shipping service or purchase shipping insurance.

Refund Processing
Refunds are processed after the item is returned and confirmed in New  (resellable) condition. Contact Us with any concerns.

Exchanges (if applicable)

We only replace items for defective, damaged or wrong item received.  Contact us for any return instructions.

Any incomplete or inaccurate shipping address provided at time of purchase is the responsibilty of the purchasor. If delivery issues occur we will do everything we can to help. If additional expenses are incured due to addrss errrors, is the responsibily of the purchasor.