Decorative Crates like this are not designed for pets that have not been crate trained.
Ordering / Shipping / Returns
Orders ship for $6.99 with the following exceptions:
Overweight shipping costs will be reflected at checkout.
Orders over $299 Ship Free (exclusions apply).
Where can you ship?
We ship to locations in the Continental United States. Excluding Alaska.
How long will it take for my order to arrive?
Orders take 2-4 business days to process
Shipping typically takes 4-10 business days dependent on destination.
Unexpected delays will be notified via contact email provided at checkout.
Additional Shipping Details:
Custom-crafted products may require extended ship times. This will be noted in the product description details.
We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails. Backordered items can be cancelled without penalty if the item has not shipped.
Extended ship times may be noted in the product description details when applicable.
We do not offer express shipping at this time
Tracking your Order
If you have established an account email and password, track your order status at Customer Login.
Returns are accepted up to 60 days after your item is purchased. Most Returns are subject to a restocking fee up to 15% of your purchase price.
**Please note, although you may have paid a minimal shipping charge, the actual shipping cost (our actual cost to ship the item TO you) is deducted from all buyer's remorse returns. **
You may return your item Via USPS, UPS Ground or FedEx, or you can use another carrier of your choice.
We can provide a return lable if needed. The actual cost of shipping the return (from you to us) will be deducted from your refund.
The item must be unused, with no missing parts, in the same condition as received and with the original packaging.
Use the contact us form and we will reply with the return shipping address(s) and a Return Authorization Number. Please provide name on the order, ship to address and the order number if possible.
Any errors in your order - contact us within10 day- we will make it right.
If damaged in shipment, please provide a clear photo of the damage and we will work to make it right.
Products which have been custom made for your order including personalization.
Items not sealed in the original packaging or items not in new condition.
Any item returned without receiving a return authorization.
Any item returned more than 60 days after order placed.
Sweaters and Pet Carriers are not accepted for returns, due to health and safety concerns.
Reach out through the contact us form and we will provide the returns address and a Return Authorization Number. Ship the item and record the Return Authorization Number on the shipping label or, on the box near the shipping label. Contact us with the return tracking number to speed your refund.
Shipping costs are non-refundable. Any damage in return shipping is the responsibility of the customer. for proper credit, use a traceable shipping service or purchase shipping insurance.
Refund Processing Refunds are processed within 72 hours of receipt. Contact Us with any concerns
Exchanges (if applicable)
We gladly replace items for defective, damaged, or wrong item received. Contact us for any return.